Coronavirus Statement from Robin Luscombe
Dear valued customer and friend,
We are in uncharted territory. There are more questions than answers at the moment, but we will do our best to provide clarity in a very unclear situation.
First of all, we want to assure you that the health of our staff and customers is priority number 1. All decisions we are making and have made so far in this constantly changing environment are with the goal doing what we can to help make sure everyone is safe.
There are bigger things in life than buying a car, and as announced last night, we have ceased our sales operations until we have further government guidance.
On the service side, we are open until close of play tomorrow (Wednesday 25th March) where we are only working on the cars of pre-booked key workers who require an MOT to be able to stay on the road throughout the lockdown period. These people have been informed and bookings confirmed.
WE WILL BE FULLY CLOSED FROM 5PM ON WEDNESDAY TO ALL.
I expect you will have many questions… As do we. I’ll try answer as many as I can below.
What If My Car Was Booked In?
If your car was booked in for service/MOT any time in the next 3 weeks, we are no longer able to accommodate your original booking due to our closure. Mitsubishi have announced servicing schedules have been extended by up to 1,000 miles and a minor delay with very limited mileage offers no additional risk of breakdown. We envisage Suzuki will do something similar shortly – we are in a very fast moving situation and it will take time for everything to become fully clear but you will not be penalised for following government instructions.
I Was Meant To Collect My New Car
If you have a handover date in the next 7 days, our sales team are trying to contact you today to discuss your options. Note, all sold cars are currently safely stored inside a locked unit awaiting delivery.
What Happens If My Car Breaks Down?
Whilst our site will remain closed, please contact us if you are a key worker in urgent need of transport. We have a number of options available including but not limited to providing a free of charge loan car to keep you on the road. You will be able to contact us via one of the methods below.
My MOT Is About To Expire
The government and DVSA are currently reviewing the situation with MOTs. As I write this email, the law on MOTs is unchanged and if your MOT expires, you will no longer be insured to drive. The DVSA have already granted a 3 month MOT extension on trailers, lorries and buses so it’s possible this will also be extended to cars. If your car is due its first MOT before the 31st March, contact the DVSA and you will be granted an exemption. – Email email@example.com with your name, address, phone number and reg number.
How Can We Contact You?
As of 5pm Wednesday 25th March, our dealership will be closed and our phones will go unanswered. We do, however, have staff working remotely and you will receive an immediate response via email (firstname.lastname@example.org) or on WhatsApp (0113 271 2288). Other contact channels include our Facebook pages or directly on my mobile number (07984 647938)
If anything changes regarding any of the above, we will make statements via our Social Media channels and on our website.
Stay safe and see you on the other side (whenever that may be),
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