Luscombe Motors Ltd
Luscombe Mitsubishi Leeds
Luscombe Suzuki New Cars
0113 271 2288

Luscombe Motors Ltd
Low Road, Hunslet, Leeds, West Yorkshire,
LS10 1QR
Get Directions
0113 277 6099

Luscombe Mitsubishi Leeds
Low Road, Hunslet, Leeds, West Yorkshire,
LS10 1QR
Get Directions
0113 271 2288

Luscombe Suzuki New Cars
Low Road, Hunslet, Leeds, West Yorkshire,
LS10 1QR
Get Directions
X CALL ME, ROBIN LUSCOMBE ON
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07984 647938

I am always on hand to support my team - You deserve great service and I can personally guarantee it! – After all, where else can you call the MD on his mobile?

Robin

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Robin

Robins Diary Suzuki

Treating Customers Fairly!

In the motor trade, or at least here at Luscombe’s, we really do take ‘treating customers fairly’ very seriously – howeve

r, a recent experience I have had with a major airline certainly wasn’t fair.

Here is what happened - I booked flights to and from Milan, but due to circumstances beyond my control, I had to go with a friend by road, and fly back.  When others in the group checked in at Manchester Airport for the outward flight, they informed the airline of the situation and checked this would be OK – Response was: “No Problem, it’s your seat!”  But, when we returned to the airport in Italy to check in, to my horror, as I didn’t fly out, the airline had assumed I wouldn’t be coming back and had sold my ticket!  They then demanded double the price of my return ticket for me to take the last seat on the plane to come back!!!

Now, we all know these things can happen, so, as instructed to by staff at Milan Airport I phoned the airline, without success, so sent an email to the airline to complain.  It is now three days since I sent that email and I am still waiting for a proper response – all I have had is the standard reply advising that they were receiving too many calls to deal with it on the phone!

This is a major airline, not an Irish low-cost airline!  After I had paid for my seat and my wife checked at the airport that they would hold it, they sold my seat and then proceeded to charge me double on top to get home!!  How can that be “treating customers fairly”? It is   simple profiteering - they had all our details as the ticket had been originally booked online.  Surely they could have contacted me via email or phone to ask if I was using the return portion of the ticket before re-selling my seat – No!  Did they just assume (wrongly) and take the profit? - Yes!

The motor trade might get a bad press and airlines might get frustrated customers due to delays, but this is just wrong – plain and simple!  I wonder how long I will have to battle with them to obtain a refund, or will they continue to treat me “unfairly”??        

“Fairness is not an attitude.  It’s a professional skill that must be developed and exercised.” Brit Hume  

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Robins Diary
Call me: 07984 647938
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Ezine

Keeping Suzuki clean

If there is one item missing from Suzuki’s extensive accessories catalogue, highlights Iain Robertson, it must be an effective in-car vacuum-cleaner and he wants to recommend one to you that he has tested extensively.


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WELCOME TO LUSCOMBE SUZUKI LEEDS

Award winning car dealers in Leeds serving the whole of the UK - We Won’t Sell you a Car but WE WILL HELP you buy one!!

 

What is it that sets us apart from the competition?

 

STRAIGHT TALKING SALES STAFF
MANAGERS WHO COME OUT OF THE OFFICE!

  • At Luscombe Suzuki Leeds, we aim to create a unique, stress-free new and used car buying environment.
  • We are the No 1 Suzuki Dealer in the country having won the prestigious award of Suzuki Dealer of the Year in 2011, 2013 and 2015.
  • We were voted Retailer of the Year 2018 by AutoTrader and also won the Customer Choice Award 2018 for Auto Trader
  • We are the "No 1 Dealer in the UK for Suzuki Motability" having sold more new Suzuki Motability cars than any other dealer - because we are "Motability friendly"
  • As a result of our top-scoring Google reviews, Luscombe Suzuki Leeds are the No 1 rated New or Used car dealership on Google in Yorkshire!!! Click here to read our reviews
  • As a privately owned and run New and Used Car Dealer in Leeds, we can offer a highly personal service in a friendly and relaxed manner.
  • As our business ethos states, we empower our straight talking sales staff to make decisions and to deal directly with customers when considering buying or servicing a new or used car
  • Our sales staff aren't constantly running back to faceless managers - Our managers come out of their offices on Low Road, Hunslet in Leeds to assist you!
  • In order to provide the best possible service for our new and used car customers, we have a very experienced and knowledgeable team of staff with many years of motor trade experience
  • Due to our close proximity to the motorway network, we sell new and used cars to motorists from Bradford, Halifax, Huddersfield, Wakefield, Sheffield, Doncaster, East Yorkshire, Lincolnshire, Oldham, Manchester, Lancashire and much further afield.
  • As a successful New and Used Car Dealer in Leeds, we pride ourselves on our reputation! For this reason, we actively encourage our customers to leave comments and reviews on Judge Service, Google Reviews, Yelp and Facebook.
  • We support local charities, having recently raised over £59,500 for St Gemma's Hospice in Leeds with the supply of a brand new Suzuki Swift for their "Big Car Raffle"
  • Finally, if you have any questions, queries, problems or praise, the owner, Robin Luscombe would like to hear from you. Call him on his mobile - 07984 647938
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