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Review Luscombe Suzuki

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Robins Diary

Some great news to start this week’s diary, Yorkshire’s trio of Root, Ballance and Bairstow help England to a crushing win, and the Lions manage to draw the series in New Zealand, and it’s not that often we can really celebrate great sporting success, maybe we will have more in the tennis, so lots of good news!

Sticking with good news, on Wednesday night we were winners once again in London for the Motor Trader awards and whilst I couldn’t make it this year some of my team represented us and  I was delighted that Jane collected the Social Media award.  It was a highlight of my business life to be on stage in previous years in front of over 1000 people, and this year was equally as good, as I was able to let my managers enjoy the limelight, they have worked so hard to be part of, #Proudmoment!!  Hopefully they found someone to buy the drinks, there is a big north south divide in prices!!

And next week we are having a staff party to celebrate a great year topped off with being Highly Commended for our Customer Care and Winning the Social Media Award.  And we have Dean Windass as a guest speaker, so that should be a fun night, well deserved.  

I am often asked about winning awards, or just winning, and business is like sport, you have to be on top of your game, get the basics right, be exceptional at some things and don’t make mistakes because they cost wins in sport and customers in business                   

“Success is no accident. It is hard work, perseverance, learning, studying, sacrifice and most of all, love of what you are doing or learning to do.” Pele

Robins Diary
Call me: 07984 647938
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Give me 5 Good Reasons to Buy from Luscombe Suzuki

  1. Our prices are highly competitive – discounted to match any you will find in the UK – They are checked daily because we know price is very important
  2. We have Straight-Talking Salespeople, empowered to deal directly with you – They talk openly about price, part exchange and finance rates.
  3. Our Managers come out of the office to ensure you enjoy a stress-free, highly personable, friendly car buying experience
  4. Everyone says they offer unrivalled customer care – We Do!! We really believe that it is only through dealing honestly with our customers that we can earn their trust and loyalty.
  5. We are an Award Winning Suzuki dealership – in just six years we have won Suzuki Dealer of the Year three times in 2011, 2013 and 2015

Many dealers claim to be different and customer orientated! We are!!

We won't sell you a car but WE WILL help you buy one!!

Who owns Luscombe Suzuki Leeds?

  • Robin Luscombe is the owner of the business and is very hands on
  • He loves what he does and likes to speak to all his customers
  • His mobile phone number appears on all marketing and he is happy to be contacted any time
  • He would be delighted to book your car in for a service, sell you a car or deal with any query you may have!
  • Says Robin - "I have a great team and am delighted that so many customers remark on the team's friendliness and helpfulness. They enjoy their roles in the company and aim to make buying a car an enjoyable, stress-free experience - And remember, I am always on hand to support everyone - You deserve great service and I can personally guarantee it! - If not I insist you call me up!"

In what ways are Luscombe Suzuki Leeds different?

  • Our Sales Staff are empowered to make instant decisions - they don't have to run to faceless managers in distant offices who avoid talking to you!
  • We stand by our cars - and by the warranties we provide
  • We advertise our discounted prices - you don't have to battle with us for discount
  • We price check our cars daily to stay ahead of the competition
  • We carry up to 100 New Suzuki cars in stock, so if you want to see the Celerio, Swift, Baleno, S-Cross, Jimny or Vitara of your choice in the colour of your choice, we are only too pleased to help
  • We have a full range of Suzuki Demonstrators and you are welcome to test drive any of our vehicles
  • We opened in 2010 so don’t have a long reputation of being an old business – but we are new and fresh with a very customer focused culture
  • Our modern award winning ethos provides a unique service and experience of today, not the old fashioned car sales style many customers know and dislike
  • We pass on the best possible finance rates - we want to sell cars - we are not a bank and we make money from many satisfied customers each contributing a little - not a few contributing a lot!

Why is your 'Team' different from the rest?

  • We are passionate about our business and our customers
  • We are customer focussed - not company policy driven
  • There is a great atmosphere - we actually enjoy coming to work!
  • We have fun and share that with our customers
  • We all help each other - after all, we are all in it together
  • We offer personal attention - you can't do that in big companies
  • We make rules to suit customers - and bend them - not rules to suit the business!
  • We act with integrity and courtesy
  • We have been voted Suzuki Dealer of the Year three times in just six years since opening

You say your used car prices are competitive - How do we know?

  • Firstly every used car undergoes a thorough check to ensure it warrants a place in our stock! - If not we send it to the trade or auction
  • We carry a great selection of Used Suzuki Swift, Suzuki Celerio, Suzuki SX4, Suzuki S-Cross, Suzuki Vitara and Suzuki Jimny along with one of the best selection of Part Exchange cars in Leeds from manufacturers including Ford, Vauxhall , Skoda, Fiat, Kia, Hyundai, Citroen, Renault, Peugeot, Mazda, Honda,Toyota, Nissan, Seat, Volkswagen etc
  • All our cars are fully checked in our service department and all are supplied with a full 12 months MOT
  • Once the car reaches our exacting standards, we check the price against the trade books and then check it daily on the Internet - comparing it on AutoTrader, V-Cars and Suzuki's website to remain competitive
  • We ensure our prices are the greatest value in the UK, taking into account the mileage, specification etc

Do you only sell cars in Leeds and surrounding areas?

  • No Way - We have customers throughout the UK - just look at our reviews! Our location in Leeds is very convenient for the M1, M62 and A1 as well as being close to Leeds City Station - we will go out of our way to make buying a car from us as easy as possible!
  • Although based in the heart of West Yorkshire, we are very well placed close to the M1 M62 and M621 and see many customers from East Yorkshire and Humberside, Barnsley and Sheffield in South Yorkshire and over to Manchester and Lancashire in the West
  • We are also close to Leeds City Station and happily collect our customers from there so they can drive their own car away from our premises.
  • We can arrange finance, take your part exchange and deliver your new or used car to your home or office
  • We encourage all our customers’ feedback, so you can make an informed decision about the dealer and the car – before you buy from anywhere, read our genuine customer reviews on Google, Facebook, Yell.com, Reevoo, Auto Trader and Honest John – We don’t pay anyone to leave reviews, but good or not, they are all important to ensure we offer the best possible service and buying experience.

And finally, Robin - what are your aims and ambitions for Luscombe Suzuki Leeds?

  • My aim is to change the landscape of the car business with the help of my people
  • I believe in looking after my employees and they will in turn look after my customers
  • It's important to me that my team enjoy their work and that together we create an enjoyable working environment
  • I want to help my team plan and build their lives, their families and achieve their ambitions
  • I want my business to be successful and be recognised as a great place to spend your money
  • I really believe that it is only through dealing honestly with customers that we can earn their trust and loyalty - and that is my ultimate aim

Please feel free to contact me any time - You can email me at robin@luscombemotors.co.uk or my mobile 07984 647938.