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Last week was a high point in my business life, when we were presented with one of only 15 “Best UK Dealership to Work For” awards at an Industry Conference in Birmingham.
When I started my own business I wanted to test or challenge myself to see if I could run and own a business successfully - but how do you measure success? Well, as far as I am concerned, if I can provide a safe and secure workplace, and one that improves the lives of the staff I employ, that they enjoy and feel part of, then that’s success in my eyes - and I have managed it without a degree in management!! Just lots of experience and the benefit of learning on the job from some great people, two in particular, and unfortunately neither of them are still about for me to thank, but thanks anyway Eddie and Colin, I was privileged to learn from you.
It’s great to know in this technology-filled world that mine is still a people business, and my philosophy of having a ‘people car business’ is still the best way in business, and that by my creating a good workplace environment, that in turn has a great positive effect on the customers we serve. It’s not rocket science, many people claim it’s the right way, but how many of them actually do it? Well I’m very proud to say we do!!
“By putting the employee first, the customer effectively comes first by default, and in the end, the shareholder comes first by default as well.” Richard Branson
LUSCOMBE SUZUKI LEEDS
No. 1 Suzuki Dealer in the UK for Motability
At Luscombe's our different way of dealing with customers extends into our Motability department and we are delighted to have recently been awarded No 1 Suzuki Dealer in the UK for Motability, having sold more new Suzuki Motability cars than any other dealer.
Robin Luscombe (Managing Director)
Why Choose Luscombe's for Motability
As a small dealership rather than a large PLC, it's the fact we can offer such a personal service that sets us apart. We are not bound by company policy and will try our best to make the Motability rules fit around your needs to ensure the best care and service for you. We believe in TLC not PLC at Luscombe's.
As a Premier Partner of the Motability Scheme, we always focus on the special requirements of the disabled. For your assistance, we have two fully trained Motability Specialists on site and ready to answer any questions you may have. Why not visit us between 20th and 30th November 2017 during our Special Dementia Friendly Event - everybody is welcome - Luscombe Suzuki Leeds is the first dealership in the UK to receive 'Working to become Dementia Friendly' status after guidance on factors to consider when dementia sufferers and their pairtners visit - Being aware fits in with our business culture as we are a caring business where cars can be bought without high pressure sales and wehre customer service is paramount.
Call now to make an appointment so we can tell you about the 20 models in the Suzuki range with Nil Advance Payment and let you see and test drive the model of your choice - We won't sell you a car but we will help you buy one!
Meet your Motability Specialists Damien and Alan
"I have been working here since the very beginning and over time I have acquired a wealth of Motability experience"
"I have been in the Motor Trade for many years and have over 10 years' Motability experience. I am here to help you find the right car"
Luscombe Suzuki make Motability easy
At Luscombe Suzuki Leeds we have disabled car parking right outside the showroom door. If you call us to say you're coming down, we will be waiting at the door.
Advice & Information
Our award winning, friendly personal and no pressure service ensures that no matter how complex your requirements, at Luscombe Suzuki Leeds, both of our Motability Specialists are experienced enough to deal with any enquiry.
We have the full range of Suzuki cars available to test drive just give us a call on 0113 271 2288 and we will have the vehicle of your choice ready and waiting for you to drive - Right Now there are some excellent Motability offers available with Nil Advance Payment available on 20 Suzuki models including all models of the New Swift 1.2 SZ3 Dualjet and Boosterjet, Manual and Automatic , New Vitara SZ4 and SZ-T and on the All New Ignis 1.2 Z3, 1.2 SZ-T Manual and 1.2 SZ-T Auto and the All New S-Cross SZ4 - The Vitara SZ-T Auto is available for only £299 Advance Rental or if you fancy 4x4 this Winter, the Vitara SZ-T Allgrip 4x4 is available for only £399 Advance Rental - Ask us now for full details
We are aware that some customers require special modifications to their vehicles and at Luscombe Suzuki Leeds this is not a problem. Damien and Alan have a wealth of Motability experience between them and are accustomed to dealing with all aspects of Motability.
Here's what some of some of our customer's have to say:
“ The staff at Luscombe Suzuki Leeds were good because they was not just brilliant, helpful, and understanding they were outstanding! never have I met such polite, helpful people before. taking into consideration I had only 6 months previously bought a brand new skoda which took 3 hours to notice me in the showroom, and 3 days to find me a car, it was nothing like the car I wanted they were terrible people to deal with. I honestly think mobility should use Suzuki staff to train all other mobility sales men or women how to behave. ” Mrs Gillian Robson
"Just a brief but sincere thank you for the service my wife and I received recently. I am a motability customer and can say without reservation that, after almost 20 years on the scheme, I was treated with respect and understanding by all your staff, especially Allan. At no point did I feel any 'salesman' pressure to decide and the advice I received was all good, the SX4 that I chose is excellent and suits all my needs, and more, so a great big thank you to all concerned". Brian A. Mynott
"I am absolutely delighted with my car - it has attracted attention from various people who will shortly be exchanging their present car - also the members of your staff are so very polite and caring and Damien was more than helpful - myself and partner would like to say a big thank you to everyone - kindest regards "Gloria V
"Thank you all so much for the wonderful service we received on bringing my car in for service on Monday, the courtesy, politeness, friendliness of everyone made myself and my partner feel as though we were the most important people in your establishment - AND by the way, I just LOVE my car (I have it on Mobility) no other make of car will do for me SO when my 3 years is up I shall be back (although I will be sad to part with this one. Thank you all again and wish you all good health and safety in the future." Gloria V